Novuna Personal Finance FAQs
DISCLAIMER
ITS CYCLING LTD, FRN: 798256 - trading as HUNTBIKEWHEELS are Authorised and Regulated by the Financial Conduct Authority. We are a credit broker, not a lender – credit is subject to status and affordability, and is provided by a panel of lenders of whom we have a commercial relationship. Terms & Conditions Apply.
We're excited to announce we have partnered with Novuna Personal Finance to bring you new ways to pay. It's a safe and simple way to get the wheels you want and pay for them interest free over 12 months!
This payment option is available for any products over £1,000 and you will be able to choose between different deposit options starting from 10%.
Please note this finance option is only available for customers in the UK.
Here is how it works:
- Use the payment calculator on the product page to explore your financing options
- Add your chosen wheels to the cart and proceed to checkout. Select the full-priced items, not the deposit options. Enter your contact details and shipping information, then click "Continue To Payment".
- Select "Novuna Personal Finance PayByFinance" as your payment method and click 'Pay Now' to access the finance application
- Complete the brief application form. You'll typically receive an instant decision. If approved, you'll be prompted to electronically sign your credit agreement.
- After finance approval, we'll process and ship your order according to our standard delivery timeframes.
Helpful Information from Novuma Finance
Eligibility
To apply for finance, you must meet the following criteria:
- Be at least 18 years old
- Have one of the following employment statuses:
- Employed for at least 16 hours per week
- Retired with a pension
- Homemaker with a partner in permanent paid employment
- Be a UK resident for the past three years
- Have a valid mobile phone number and email address
- Maintain a UK bank or building society account that accepts Direct Debits
- Have a good credit history without outstanding County Court Judgements (CCJs)
Please be aware that meeting the above eligibility criteria does not automatically guarantee your application will be accepted. Novuna's lending decision will be based on your personal and financial circumstances, credit history, the amount you wish to borrow and over how long.
Frequently Asked Questions
Can I buy multiple products?
Yes, you can buy multiple wheels up to a total value of £25,000.
Can I buy products on markdown?
Yes, finance options apply to the current sale price when you make your purchase
Can I use a discount code?
Yes, please apply any discount codes before proceeding with the finance application.
Can I return a product I bought using Novuna Finance?
Yes. We are so confident that you'll be happy with your Hunt Bike Wheels, that we offer a full 60 days to ride them. If at any point during these 60 days you wish to return them for a full refund (or a product swap) please complete our Technical Support Form.
Can I make changes to my order after finance is approved?
If you need to make any changes to your order after your finance has been approved, please contact our Rider Experience Team and we will make any necessary changes for you. You can contact us using the live chat, or find more contact details on our contact us page.
When do my repayments start?
Payments will begin one month after your order has been delivered.
Can I change my payment date?
You can change your payment date once you have received your welcome documents.
Can I make additional payments?
Yes, you can make additional payments at any time free of charge.
Can I change my Direct Debit details?
Yes, please call the Novuna Customer Service team on 0344 375 5500 to discuss this in further detail.
How do I view my balance?
The quickest and easiest way for customers to view their balance is by managing their account online. Customers can create an account or access a pre-existing account at https://my.novunapersonalfinance.co.uk/oss2/customer/
Who is eligible to apply for online finance?
To apply for finance, you must be over the age of 18, work at least 16 hours a week, or be retired with an income. You must also be a resident of the United Kingdom and have lived in the UK for the last 12 months or more.
Unfortunately, we are unable to offer finance to residents of Eire. Homemakers aren’t excluded from applying under their own names; however, the employment details of your spouse / partner will be required in order to process your application.
Are there any arrangement fees or hidden extras for credit?
No. There are no arrangement fees or hidden extras.
Applying for finance
Applying for finance couldn’t be easier or more convenient. When you buy from us you have the choice of using finance and our staff will talk you through what is needed to process an application.
The whole process only takes a few minutes and is simple and secure. Once your finance application is approved, you will then be advised of how to sign the finance agreement, and you will also receive an email confirming these details.
Please read the agreement carefully checking that all the details are correct, then electronically sign the agreement or print.
Following receipt of your finance agreement and a few additional checks, your purchase can proceed.
How quickly will my finance application be approved?
All finance decisions will be made within seconds. Once you are approved, we will contact you (during working hours) to finalise your purchase. If your application is referred, Novuna’s Underwriting Team will review your application and may request some further information from you before making their decision.
Once my application is approved, what happens next?
Within minutes of your application being approved, you will be presented with the option to e-sign your agreement.
If you choose to e-sign your agreement, a PDF of your agreement will be displayed on screen. You should read the agreement carefully before clicking all the relevant sections agreeing to its terms. A copy of your credit agreement will be emailed to you once the e-signature has been completed.
Once you have agreed to the terms of the finance agreement the retailer will be notified and you need do nothing more.
Note that products will not be allocated to your order until your completed and signed agreement is returned and received by Novuna Personal Finance. Shipment of your goods will follow soon after your agreement has been returned and received.
Will you credit score me and if so, what does this mean?
Credit scoring is the process used by financial services companies to evaluate the credit risk of new applicants. This technique will be applied to your application for online finance. Credit scoring works by awarding points for each answer given on the application form such as age, income and occupation, together with information obtained from credit reference agencies.
This information allows consistent decisions to be provided, ensuring all applicants are treated fairly. Credit scoring does not discriminate on the grounds of sex, race, religion or disability.
If you decline my application, what is the reason?
In addition to credit scoring, Novuna also takes into account confirmation of your identity, validation of certain application details, existing commitments and information held at the credit reference agencies. Though Novuna is unable to provide you with a main reason for declining your application, it is usually based on one, or a combination of the following:
- Your credit score (please note that every finance company will score you differently)
- Adverse credit reference agency information
- You are considered to be overcommitted
- You are aged under 18
- Your existing account performance with other lenders
What type of information do credit reference agencies hold about me?
Some of the information is public information, for example electoral roll, County Court Judgments and bankruptcies. Other lenders may also file information about accounts you hold with them for instance this could include your payment history and outstanding balance on these accounts. Any requests for credit, where a credit reference search has been undertaken, will also be filed, although the result of the request is not recorded.
How do I obtain a copy of this information?
Send a request to the relevant credit reference agency, together with details of all addresses at which you have lived over the last 6 years:
- Experian Limited, Customer Support Centre, PO Box 9000, Nottingham, NG80 7WF
- Equifax Ltd., Customer Service Centre, PO Box 10036, Leicester, LE3 4FS
- TransUnion International UK Limited, Consumer Services, PO Box 491, Leeds, LS3 1WZ
COMPLAINTS
If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows:
Phone: Schedule a call
Email: support@huntbikewheels.com
Form: New Rider Experience Enquiry
Address: Hunt Bike Wheels ITS Cycling Ltd, 8 Huffwood Estate, Partridge Green, Sussex. RH13 8AU, United Kingdom
If your complaint relates to your finance agreement
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna.
Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.
What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
- Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
- Telephone: 0300 123 9 123
Further details can be found on the Financial Ombudsman Service
website: www.financial-ombudsman.org.uk